RETURNS & REFUNDS

RETURNS

We want you to be delighted with your purchase, but if you are not, you can return any item within 24 hours of receipt, (fruit and vegetables terms and condition apply)  provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store (where house or office or Vehicles) and place a new order.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card and Voucher) to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

ITEMS EXCLUDED FROM RETURNS

Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products that are made to your unique specification or that are personalized for you, such as special Order or Vegetable box and Fruit box upon your choice, initials, or products sealed for health protection, or hygiene purposes once you have unsealed them.

RETURNS TO STORE (where House or office or Vehicles)

You can return an item to one of our standalone stores, as long as you have your receipt or order confirmation e-mail. You can also choose to return an item purchased in store to our returns department via Post/Courier.

Please note that our store is unable to accept returned goods that have been purchased via bank Transfer payment – please post these items back to our returns department.

Items purchased at a concession or clearance store cannot be returned to a standalone store, or our returns department

Refunds to costumer in the way Obisons International would see suitable.

If you have any further query on our Return and Refund, please contact our team through the Online Chat, or by email on info@obisons.com,